Safety Protocol

As the world responds to the quickly changing nature of COVID-19, on behalf of all of us at
Towne Mazda, we hope everyone is safe and healthy. We recognize our duty to minimize the
spread of COVID-19 and protect the health of our customers, employees, and the general
public.

In an effort to promote social distancing, and to do our part to flatten the curve, we have
adapted how we do business.In response to COVID-19, we have taken additional precautionary
measure, following the lead of Health Canada as well as local public health authorities to ensure
our communities safety, including but not limited to:

✔ We have enhanced our cleaning protocols throughout all departments, with focus in
high contact and high traffic area
✔ We have limited non-essential travel and asked any staff exhibiting symptoms to
please exercise self-isolation for 14 days
✔ We have increased the deployment of hand sanitizer and disinfecting wipes
throughout the dealership
✔ We are asking customers that are experiencing symptoms to please reschedule their
visit
✔ Our dealership is equipped with physical distancing floor decals to ensure a minimum
of 6 feet is respected between employees and visitors throughout the showroom and
service areas.

Though some of our processes have changed for the health and safety of our guests and team,
our high level of customer service remains the same. No Contact Services are available upon
request for all departments.

The Towne Mazda team wants to thank you for your continued support and may you and your
loved ones stay healthy and safe. We are here for you and together, we will overcome this.

Joseph Coughlan, GM
Towne Mazda